If you've placed an order with us and not sure where your photos are, please see the advice below

If you have just ordered your photos:

• your photos will be sent to your listed email address once your images have been processed. This will allow us to optimise your images and make them the very best they can be!
• Please note this process is not instant and can take several hours during peak times
• Please keep an eye on your Junk/Spam folders as some email providers will screen our emails and attachments
• Please add [email protected] to your safe/trusted senders list
• If you have not received your order within 24 hours please message us using the Contact page

If we have sent you a "Your Order Was Shipped" notification, but you haven't received the images:

Very occasionally, the emails we send you that have your images attached will get blocked by the recipient's email host and we get blacklisted as a sender, making all further email communication and re-send attempts impossible. This has been particularly prevalent with customers using Hotmail accounts. 

If you didn't provide us with a phone number when you ordered, it means we cannot establish any other form of communication with you until we have an alternate means.

So, if you are contacting us regarding missing images, please either:

• reply to the "Your Order Was Shipped" email and provide an alternate email address to try, and a phone number to contact you on
• send us a message on the Contact form that includes your order number, an alternate email address to try, and a phone number to contact you on
• contact us using the DM features on Facebook or Instagram and provide your order number

If you've placed an order, but haven't received any emails of any form (including an Order Confirmation email).

You've probably made a typo in your email address.   :) 

Send us a message on the Contact form to confirm your email address, the time and date of your order (and what event/products you selected) and a phone number to contact you on.